Job Description

Licensed Insurance Agent - Customer Service – Property and Casualty

Hourly pay rate – $22.50

Hours of Operation – 7am-11pm Monday-Friday and 9am-9pm on Saturday

Qualfon is hiring Remote Property & Casualty Insurance Advocate, you will be a trusted resource for our members, helping them navigate their insurance needs with confidence and clarity. This is a service-focused role, no sales, where you will respond to inbound inquiries and provide expert guidance on personal lines insurance products. You will work remotely, balancing multiple systems and communication channels to deliver a seamless and personalized experience

Veterans and their family members are encouraged to apply.

What you'll do:

• In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs. No cold calling.
• Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
• Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.
• Understand members’ life events that may offer sales cues
• Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations
• Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks
• Complete carrier certifications to receive “Ready to Sell Status” for several insurance providers
• Adhere to performance metrics and quality standards
• Our Representatives are experts in recommending excellent solutions and proactively creating a relationship for additional sales

What you need:

• Active Resident Property and Casualty or Personal Lines License
• Minimum 6 months of customer service experience required
• 1 year of call center experience is strongly preferred
• High School diploma or GED required; college degree preferred
• Veterans and their family members are encouraged to apply
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Maintain member privacy
• Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
• Computer savvy and can resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Work at Home Requirements:

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
• Upload speed of 5 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• All hires must have an available cell phone or tablet and be able to install our required 2FA software for multifactor authentication on that device.
• Qualfon will provide all equipment needed.
• During the interview, ensure a quiet environment without any devices such as Bluetooth, smart watches, additional computers, or writing instruments, and keep the door closed. Phones are not allowed.

Who we are:

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients

What we offer:

• Further your education and earn a college degree through our Qualfon University scholarship program and partership with Rochart
• FREE access to personal and professional support through the Qualfon Care Coaches’ program
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Qualfon/Dialog Direct is dedicated to ensuring all team members have Fun@Work!

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Contact [email protected] to discuss reasonable accommodations.

Job Type: Full-time

Pay: $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

License/Certification:

• Resident Property and Casualty Or Personal Lines License (Required)

Work Location: Remote

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