Job Description

About Maitri Medicinals:

Maitri Medicinals’ vision is to cultivate, produce and dispense quality medical marijuana products for Pennsylvania patients who suffer from qualifying medical conditions and diseases. Founded by third-generation Southwestern Pennsylvania residents, Maitri is deeply invested in the region’s wellbeing and development. Maitri views Pennsylvania’s medical marijuana program as an opportunity to help patients suffering from serious medical conditions, support intervention efforts to address the region’s opioid crisis, provide career training and lucrative opportunities for local residents in the medical marijuana industry. We recognize that people define and achieve wellness in different ways across a wide spectrum, and serve all patients with open mindedness, kindness, and a desire to learn.

Are you ready to join the #PeacockFlock?

Benefits Package:

● Health/Vision/Dental insurance coverage with HSA & FSA contribution plans

● Employee Assistance Program (EAP)

● 401K

● Company-sponsored short- and long-term disability insurance

● Employee discounts
● Paid time off (PTO)

● Paid Holidays

● Paid sick time

Position Overview:

• Trained in all core competencies including Patient Intake, Patient Advisor, Fulfillment, Fast Track, Sales floor and Surveillance. 

• Patient Intake - Manages the registration and flow of visitors to the dispensary by greeting patients, caregivers and visitors to ensure only approved persons gain access to the facility. Register patients and caregivers into the state mandated electronic tracking system.  Prevent diversion of medical marijuana by ensuring that purchased amounts do not exceed patients’ recommended limits. Ensure PA area and sales floor remain organized and free of clutter. Assist new patients with required paperwork, use the internal communication system to communicate new patient movement throughout dispensary to Pharmacy, security and other team members. Monitor all visitor activity to ensure visitors follow DOH mandated SOP’s and use internal communication system to communicate visitor movement throughout dispensary to security and other team members.  Ensure check-in area and lobby remain organized and free of clutter. 

• Patient Advisor - Complete sales transactions with patients and caregivers and follow all cash management policies and ensure all required paperwork is completed properly. Maintain a compliant sales environment through use of the state mandated point-of-sale software, ensuring filled order matches order placed on menu order platform by reviewing each product with patient.  

• Fast Track and Fulfillment – Complete and fill all orders placed within menu ordering platform and scan into state mandated point-of-sale software to ensure both accuracy of each order as well as dispensary inventory.  Answer phone calls from patients regarding product information, order placement/changes/cancellations etc.  Ensure fulfillment area remains organized and free of clutter.  

• Patient Service – answer all incoming phone calls, maintain a detailed knowledge of all medical marijuana products in order to educate and advise patients and caregivers on types, methods and effectiveness of medical marijuana products.  Assist patients in placing orders via menu ordering platform. 

• Sales floor – assist patients in way finding throughout the dispensary, including connecting patients with onsite Pharmacist team, location of order pick-up, ATM, canpay options, educate patients on product and accessories options. 

• Surveillance - Monitor computer-based surveillance systems. Watch for any unlawful or unsafe activity, keep an eye on surveillance feeds and inspect the grounds for possible hazards 

• Housekeeping - assist with general housekeeping throughout the facility to ensure a clean work environment

Position Requirements:

• Must demonstrate empathy and a passion for serving patients in need
• Excellent communication skills 
• Customer service and/or retail experience a plus
• Must be able to thrive in a teamwork environment
• Must be 18 years of age or older
• Must be able to pass state and federal criminal background checks
• Must be able to successfully complete a 2-hour online instructional course
• Basic math skills required
• Must demonstrate a proficiency for technology
• Willing to work a flexible schedule including nights/weekends
• Able to stand for long periods of time
• Able to lift moderate weights (up to 35 lbs.)
• Comfortable being under constant video surveillance

Diversity and Inclusion:

Maitri Medicinals is an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws. We encourage all qualified applicants to apply

Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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