Job Description
Job Title: Armed Security Supervisor (Low Barrier Shelter Operations) Location: New Orleans, Louisiana
Employment Type: Full/Time/Part Time
Shift: Variable (Nights/Weekends/Holiday’s as Required)
Position Overview We are seeking an experienced and highly professional Security Supervisor to oversee daily security operations within a shelter environment. This role is responsible for supervising security staff, managing two access control points, and ensuring a safe, respectful, and controlled environment for clients, staff, and visitors. The Security Supervisor will play a critical leadership role, emphasizing de??'escalation, professionalism, and compliance with all safety and regulatory standards.
Key Responsibilities Security Operations & Access Control - Supervise and manage two access control points , including:
- Walk??'through metal detectors
- X??'ray screening equipment
- Monitor on??'site security equipment to ensure proper operation and compliance
- Enforce facility access policies and emergency protocols
- Conduct regular security assessments and equipment checks
- The position is considered essential personnel and must report for duty in the event of a disaster
Leadership & Supervision - Provide direct supervision to assigned security personnel
- Performance manage team members, including coaching, corrective action, and evaluations
- Prepare and manage staff schedules to ensure adequate coverage at all times
- Serve as the on??'duty security authority and escalation point
De??'Escalation & Shelter Environment - Apply de??'escalation techniques to resolve conflicts involving shelter residents or visitors
- Maintain a calm, trauma??'informed, and respectful security presence
- Collaborate with shelter staff and leadership to support a safe client??'centered environment
Reporting & Administration - Complete accurate and timely incident, shift, and investigative reports
- Maintain documentation related to staff training, licensing, and performance
- Participate in audits, inspections, and compliance reviews as required
- Must have familiarity with Microsoft Office
Training & Development - Conduct on??'the??'job training for security personnel
- Ensure all staff are trained on access control procedures, equipment use, and de??'escalation practices
- Reinforce policies related to use of force, safety, and professionalism
Required Qualifications - Minimum 5 years of prior supervisory experience in security or law enforcement
- Active Armed Security Guard License – State of Louisiana (Required)
- Demonstrated experience with:
- Metal detectors and X??'ray screening systems
- Access control operations
- Documented de??'escalation training and practical application
- Strong leadership and performance management skills
- Proficiency in report writing and documentation
- Ability to work varied shifts, including nights, weekends, and holidays
- Professional demeanor with the ability to work in a high??'stress, high??'visibility environment
Preferred Qualifications - Crisis Prevention Training
- Prior experience in a shelter, healthcare, corrections or social services security setting
- CPR/First Aid certification
- Instructor or trainer experience
Physical & Work Requirements - Ability to stand, walk, and patrol for extended periods
- Ability to respond quickly to emergencies
- Must be able to operate screening equipment and standard security tools
- Must pass background check, licensing verification, and drug screening as required by law
Equal Opportunity Employer We are an Equal Opportunity Employer and value diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected status.
Job Tags
Full time, Part time, Work at office, Shift work, Night shift